Public Offer Agreement

1.1 PLAY GURU - FZCO (hereinafter referred to as the 'Seller') publishes a public offer for the sale of digital goods presented on the Seller's official website https://playguru.store.
1.2 This document is a public offer, and if the terms outlined below are accepted, an individual who accepts this offer makes payment for the Goods in accordance with the terms of this Agreement. Payment by the Buyer for the Goods constitutes acceptance of the offer, which is considered equivalent to entering into an agreement on the terms set forth in this offer.
1.3 Based on the above, please carefully read the text of this public offer, and if you do not agree with any provision of this offer, you are encouraged to refrain from purchasing the Goods offered by the Seller.
1.4 In this offer, unless the context requires otherwise, the following terms have the following meanings:
Acceptance: Full and unconditional acceptance by the Buyer of the terms of the Agreement;
Offer: The Seller's public offer addressed to any individual (citizen) to enter into a purchase and sale agreement (hereinafter referred to as the 'Agreement') under the existing terms contained in the Agreement;
Buyer: A visitor to the Website who is an individual who has entered into an Agreement with the Seller under the terms contained in the Agreement and who makes a purchase of Digital Goods;
Parties: The Seller and the Buyer together;
Website: The online platform located at the domain name https://playguru.store, representing an online store that contains the Seller's catalog of goods;
Digital Goods: A virtual product that is the subject of this Agreement and is in a completed form and ready for use;
Delivery: The Seller's delivery of digital goods presented on the Website via electronic communication channels to the email address specified by the Buyer in the Order;
Order: Specific items from the assortment of Digital Goods listed by the Buyer when placing an order for Digital Goods;
Cart: A virtual tool designed to facilitate the process of purchasing digital goods on the Website. The Cart groups all the goods that the Buyer intends to purchase.

2.1 The Seller sells Digital Goods in accordance with the current price list published in the Seller's online store at https://playguru.store, and the Buyer makes payment and accepts the Goods in accordance with the terms of this Agreement.
2.2 The Seller supplies Digital Goods exclusively in virtual form via email and does not send printed goods by mail.
2.3 This Agreement is an official document of the Seller.

3.1 The Buyer places an Order for the Goods by submitting a properly completed form during the payment process. All fields of the payment form must be filled out. If the necessary information is missing, preventing the identification of the Buyer and the delivery of the Goods, the Seller will not accept the Order.
3.2 When placing an Order, the Buyer is required to provide the following information:
Name;
Email address.
3.3 The Buyer consents to the processing of their personal data by the Seller, with or without the use of automation tools, for a period of one (1) year. This consent applies to the Buyer's name and email address provided when placing the Order. The consent is granted for the performance of any actions related to personal data that are necessary for the proper execution of this Agreement, including but not limited to: collection, systematization, accumulation, storage, updating, use, dissemination, blocking, and destruction, as well as any other actions with personal data in accordance with the applicable legislation.
3.4 Payment by the Buyer for the Order placed on the Website constitutes the Buyer's acceptance of the terms of this Agreement. The date of payment for the Order is considered the date of the conclusion of the Purchase and Sale Agreement between the Seller and the Buyer.
3.5 If the Buyer has any questions regarding the Goods before placing the Order, they must contact the Seller for consultation at the email address support@playguru.store.

4.1 The Buyer places an Order for the Goods by submitting a properly completed form during the payment process. All fields of the payment form must be filled out. If the necessary information is missing, preventing the identification of the Buyer and the delivery of the Goods, the Seller will not accept the Order.

4.2 When placing an Order, the Buyer is required to provide the following information:

— Name;
— Email address.

4.3 The Buyer consents to the processing of their personal data by the Seller, with or without the use of automation tools, for a period of one (1) year. This consent applies to the Buyer's name and email address provided when placing the Order. The consent is granted for the performance of any actions related to personal data that are necessary for the proper execution of this Agreement, including but not limited to: collection, systematization, accumulation, storage, updating, use, dissemination, blocking, and destruction, as well as any other actions with personal data in accordance with the applicable legislation.

4.4 Payment by the Buyer for the Order placed on the Website constitutes the Buyer's acceptance of the terms of this Agreement. The date of payment for the Order is considered the date of the conclusion of the Purchase and Sale Agreement between the Seller and the Buyer.

4.5 If the Buyer has any questions regarding the Goods before placing the Order, they must contact the Seller for consultation at the email address support@playguru.store.

5.1 Digital Goods are supplied in the following format: PDF format.

6.1. Buyer's Rights:
6.1.1. The Buyer has the right to receive the Digital Product in accordance with its description on the product page.
6.1.2. When purchasing a Digital Product intended for subsequent personalization, the Buyer has the right to modify design templates, website settings, and other elements to suit their needs.
6.2. Buyer's Obligations:
6.2.1. The Buyer is obligated to make full payment for the Digital Product before receiving it.
6.2.2. The Buyer must provide the Seller with all necessary information for the preparation and delivery of personalized Digital Products.
6.2.3 The Buyer agrees to use the delivered Digital Product exclusively for personal purposes, for an indefinite period and in any quantity, and not to distribute this Digital Product among other persons either free of charge or for sale. The Buyer agrees not to distribute copies of the Digital Product on HDD, CD, or DVD media, or in printed form from an electronic copy.
6.2.4. Upon the Seller's request, the Buyer agrees to provide the requested documents for identity verification within the established timeframe and in full.
6.2.5. Failure to provide documents or refusal to undergo verification may result in the suspension of the Seller's obligations to the Buyer until identification is completed.
6.3. Seller's Rights:
6.3.1. The Seller has the right not to deliver Digital Products for which full payment has not been received.
6.3.2. The Seller has the right to demand compensation for lost profits in case of discovery of free distribution or resale of the Digital Product delivered to the Buyer.
6.3.3. In case of any disputes and/or for identity verification purposes, the Seller has the right to request any documents confirming the Buyer's identity.
6.3.4. To confirm the compliance of the submitted documents and the Buyer's identity, the Seller may initiate an additional identification procedure using video conferencing (VC).
6.4. Seller's Obligations:
6.4.1 The Seller is obligated to deliver the Digital Product of proper quality in accordance with the characteristics described on the product page.

7.1 By entering into this Agreement, the Seller and the Buyer agree to resolve disputes through negotiations.
7.2 Digital Goods are not subject to return.
7.3 Personalized Digital Goods, once delivered and accepted by the Buyer, are not subject to exchange or refund.

8.1 The Seller guarantees the quality and correctness of the Digital Goods.
8.2 The Seller does not provide additional guarantees for the use of Digital Goods except those provided in the relevant legislation.
8.3 Any complaints regarding the quality of the Digital Goods should be sent to the Seller's support service at support@playguru.store.

9.1 All rights and obligations of the parties under this Agreement are subject to the applicable laws of the Republic of Kazakhstan.
9.2 The Buyer confirms that they have fully read and agree with the terms of this Agreement before accepting it and paying for the Digital Goods.
9.3 The Seller reserves the right to make changes to this Agreement without prior notice to the Buyer.
9.4 The Agreement is effective from the moment the Buyer makes payment for the Digital Goods.
9.5 If any provision of this Agreement is found to be invalid, this shall not affect the validity of the remaining provisions of the Agreement.
9.6 The official language of this Agreement is English.